At Bioimager Inc. or www.bioimager.com site, we understand the importance of timely and reliable shipping when it comes to acquiring high-quality microscopy equipment. Our Shipping Policy is designed to provide clarity and transparency regarding the shipment of our products, particularly our extensive range of microscopes, cameras, scanners, accessories and custom items.
Shipping Methods:
We utilize reliable shipping methods to ensure the safe and efficient delivery of your microscopy equipment. Our standard shipping options include all types of shipping services provided by DHL, UPS and FedEx companies, both air and ground shipping methods, as early as same day delivery method for local or some part of North America depending on the feasibility offered by these companies.
Shipping Locations:
We proudly offer shipping services for our products to locations across the world. We are committed to delivering our products to your doorstep, no matter where you are.
Shipping Costs:
The majority of our items and packages are shipped at a very reasonable cost, ensuring that you receive the best value for your investment in microscopy technology. For added convenience, we offer free shipping for items weighing under 3kg / 6lb and with a value of $1,000 or more to destinations in the United States and Canada.
Free Shipping Eligibility:
Microscopes meeting the criteria of being under 5kg / 10lb and having a value of $1,000 or more are eligible for free shipping to addresses within the United States and Canada.
Order Processing Time:
Orders are processed promptly to ensure that your imaging equipment reaches you in a timely manner. Our team works diligently to dispatch orders within 1 business day of order placement. If an order for an off the shelf item (not customized one) arrives before noon , it will be shipped the same day.
Order Tracking:
We provide order tracking for all shipped items, allowing you to monitor the progress of your shipment from our facility to your doorstep. Once your order is dispatched, you will receive tracking information via email and /or SMS text if a mobile number is provided.
International Shipping:
While our primary focus is on serving customers in the United States and Canada, we may also consider international shipping requests. For international shipping inquiries, please contact our customer support team at [[email protected]]. The processing time for the customers out of North America will be pretty much the same plus time for export document preparation which may take extra 1 business day.
Shipping Notifications:
Customers will receive shipping confirmation emails with detailed tracking information once their order has been processed and shipped.
Contact Information:
If you have any questions or concerns regarding our Shipping Policy, please do not hesitate to reach out to our customer support team at [[email protected]].
Thank you for choosing BioImager for your microscopy -based imaging needs. We look forward to delivering cutting-edge microscopy technology to your doorstep.