At BioImager.com, we stand behind the quality of our products, and we are committed to ensuring your satisfaction. All products come with a default 1-year warranty from the date of purchase. Additionally, we offer the option to purchase an extended warranty for up to 5 or 10 years, depending on the specific product. This extended warranty provides you with added peace of mind and protection for your investment.
Extended Warranty Options:
- 1-year default warranty (included with purchase)
- Extended warranty available for up to 5 years
- Extended warranty available for up to 10 years
Please refer to the product description or contact our customer support team for information on the extended warranty options available for the specific product you are interested in.
We want you to be completely satisfied with your purchase from BioImager.com. Therefore, we offer a flexible return policy to accommodate your needs.
- Off-the-Shelf Items: You may return any off-the-shelf items within 1 week of the trial period. If, within this timeframe, you find that the product does not meet your expectations or requirements, you can initiate a return for a refund or exchange.
- Custom Items: Unfortunately, we are unable to accept returns or provide refunds for custom items. Custom items are specially tailored to your specifications and, as such, are not eligible for return.
To initiate a return, please follow these steps:
- Contact our customer support team within the specified return period.
- Provide your order number and a detailed reason for the return.
- Our customer support team will guide you through the return process, including any necessary documentation and instructions.
Refunds for eligible returns will be processed within a reasonable timeframe, and the original payment method will be credited.
Thank you for choosing BioImager.com. We appreciate your trust in our products and services.
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